You may return most new, unopened, undamaged items within 30 days of delivery for a store credit/exchange. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please contact us via email or phone (firstname.lastname@example.org/845-987-9885) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please allow 10-15 business days for shipping.
Please note- if you purchase a gift certificate via the 'Gift Certificate' link at the top of the home page, this will be a digital gift certificate only. You will be able to email it to yourself or to a recipient. This type of gift certificate can only be used online. If you are looking for a physical gift certificate to be used in store, please purchase this under the 'gift' category. A physical gift certificate will be mailed to you or can be picked up in store.